FAQs

We understand you probably have a couple of questions about what to expect when you visit us for a date with your stylist. Take a look below for answers to the most common questions we receive. If your question isn’t answered below just give your local salon a call and our team will be happy to help.

What payment methods do you accept?

Please bring a credit or debit card to your appointment, or use Apple Pay, as all of our salons are now cashless for your safety.

Can I reschedule my appointment?

You can make changes to your appointment or reschedule up to 24 hours before you’re due to visit. Just follow the instructions on your confirmation email and if in doubt give your salon a call and they’ll be able to help you.

What happens if I don’t turn up for my appointment?

We know life happens so we like to be as flexible as possible. That’s why you can make changes to your appointment or reschedule up to 24 hours before you’re due to visit. If you don’t turn up for your appointment you’ll be charged a £25 fee as we won’t have a chance to offer that appointment with your wonderful stylist to someone else.

What if I need to cancel my appointment less than 24 hours before it begins because of an emergency?

We understand that emergencies happen. If an emergency stops you from making your appointment please just give your salon a call and our lovely team will be able to help.

What happens if Rush needs to reschedule my appointment?

If the Rush team needs to cancel or reschedule your appointment you will not be charged and the team will contact you directly to arrange a new time for your appointment.

How do I book an appointment online?

Just click any of the Book Now buttons on our website to be taken straight to our booking platform. We’ve got a shiny, new system ready to go so the first time you book you’ll need to make a new account. If you’re an existing customer you’ll also need to make a new account and you can use the exact same email address.

When you create your new account you’ll receive a verification code just to be sure it’s you.

You’ll also be asked to save a card to your account as Rush is a cashless company. You will only ever be charged at the salon for services you book, or the £25 fee if you don’t show up for your appointment. Your details are safely and securely stored.

Can I just book a colour service?

We always recommend booking your colour service with a cut and style or blowdry but it’s up to you.

Are Rush discounts still valid?

All Rush discounts are temporarily suspended until further notice.

Do you offer kids cuts?

We offer kids cuts available for children under 15 from Monday to Friday between 9 am and 5 pm and all day Sunday. A girl’s cut is from £30 and a boy’s cut is from £25. Kids cuts cannot be booked online, just phone your nearest Rush salon to book.

What changes are being made due to COVID-19?

We’ve made many safety updates to our salons to help protect you and our brilliant teams at this time. Click here to see more information about changes we’ve made to protect you against COVID -19.

What happens if I have an appointment with Rush booked during lockdown?

Our fab team are already calling all clients who have an appointment between the 5th of November and the 2nd of December to reschedule. If you aren’t able to take their call you can also use our online booking system to reschedule your visit or give us a call.

Will I be charged a cancellation fee for rescheduling my appointment because of lockdown?

No. We’ll never charge you a fee if we’re the ones who need to move your appointment. Our team are working hard to find new times for every client and there won’t be any charge to you.

Can I book an appointment for when you reopen in December after lockdown?

Yes, absolutely, and we’d recommend you do. December appointments always go quickly with our beautiful clients coming to see their stylists before Christmas and New Year’s Eve. This year appointments are booking up even faster than usual so just visit our online booking system or give us a call today to secure a date with your stylist for after lockdown.