FAQs

We understand you probably have a couple of questions about what to expect when you visit us for a date with your stylist. Take a look below for answers to the most common questions we receive. If your question isn’t answered below just give your local salon a call and our team will be happy to help.

What payment methods do you accept?

Please bring a credit or debit card to your appointment, or use Apple Pay, as all of our salons are now cashless for your safety.

Can I reschedule my appointment?

You can make changes to your appointment or reschedule up to 24 hours before you’re due to visit. Just follow the instructions on your confirmation email and if in doubt give your salon a call and they’ll be able to help you.

What happens if I don’t turn up for my appointment?

We know life happens so we like to be as flexible as possible. That’s why you can make changes to your appointment or reschedule up to 24 hours before you’re due to visit. If you don’t turn up for your appointment you’ll be charged a £25 fee as we won’t have a chance to offer that appointment with your wonderful stylist to someone else.

What if I need to cancel my appointment less than 24 hours before it begins because of an emergency?

We understand that emergencies happen. If an emergency stops you from making your appointment please just give your salon a call and our lovely team will be able to help.

What happens if Rush needs to reschedule my appointment?

If the Rush team needs to cancel or reschedule your appointment you will not be charged and the team will contact you directly to arrange a new time for your appointment.

How do I book an appointment online?

Just click any of the Book Now buttons on our website to be taken straight to our booking platform. We’ve got a shiny, new system ready to go so the first time you book you’ll need to make a new account. If you’re an existing customer you’ll also need to make a new account and you can use the exact same email address.

When you create your new account you’ll receive a verification code just to be sure it’s you.

You’ll also be asked to save a card to your account as Rush is a cashless company. You will only ever be charged at the salon for services you book, or the £25 fee if you don’t show up for your appointment. Your details are safely and securely stored.

Can I just book a colour service?

We always recommend booking your colour service with a cut and style or blowdry but it’s up to you.

Are Rush discounts still valid?

Any discounts valid in our Hair & Beauty salons will be listed under the Offers tab on Rush.co.uk. Any other discounts promoted via 3rd party sites may not be valid if they are not listed within the Offers tab.

Do you offer kids cuts?

We offer kids cuts available for children under 15 from Monday to Friday between 9 am and 5 pm and all day Sunday. A girl’s cut is from £30 and a boy’s cut is from £25. Kids cuts cannot be booked online, just phone your nearest Rush salon to book.

What changes are being made due to COVID-19?

We’ve made many safety updates to our salons to help protect you and our brilliant teams at this time. Click here to see more information about changes we’ve made to protect you against COVID -19.

Do I need to pay a surcharge fee?

A fixed surcharge between £10 – £30 may be added to your Service Bill for any of the following circumstances; large regrowth, long/thick hair, restyling, double Olaplex or double Toner. Any additional costs will be discussed with you during your appointment.

What is the Refund Policy?

We appreciate that sometimes, some things just don’t go to plan and you may want your money back.

At Rush, we don’t offer monetary refunds, as we’d love the opportunity to rectify the issue and to regain your trust.

All situations are assessed on a case by case basis. As a result, you may be offered either a complimentary re-do at a Rush salon of your choice or, a Rush Gift Card to the same value of your original appointment, to be redeemed at a time and salon that suits you.

All refund requests are managed internally by our Customer Experience Team.

Fair Complaints Use

In the unlikely event we notice an unusual pattern of refund requests; e.g the same client continually requesting refunds for their most recent experience at a Rush Hair & Beauty salon, then we may have to deactivate the account and any associated accounts. If this happened to you and you think we’ve made a mistake, please get in touch with our Customer Experience Team who will be happy to discuss this with you.

Please note, we reserve the right to take legal action if your complaint doesn’t match the service you received in salon.

Do Rush offer Skin/ Patch tests?

Skin/ Patch tests are available at all of our Rush Hair & Beauty salons.

Skin/ Patch tests are not available to book online, please book in salon or by phoning your chosen salon directly.