Your Right To Complain.
Here at RUSH we aim to get your visit correct on the first visit and leave a lasting impression. However, every so often someone comes away RUSH feeling unhappy. Perhaps you had to wait for ages, only to find out that there is very little we can do for you. Perhaps you felt that you were not treated with respect or courtesy. Perhaps there were errors with your services.
Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.
We will treat your complaint confidentially, seriously and quickly.
For all salon appointments, questions around consultations and to change any bookings please contact your salon directly.
What Can I Do?
It is important to let our Customer Service department know that you are unhappy and to give them the chance to put things right.
Making A Formal Complaint.
There are several ways to make a complaint. You can speak to the salon directly on the day of service or thereafter. Also you can send an email to one of our customer service advisor at [email protected] or give us a call on 020 3984 0330. Alternatively you can write us a letter to:
RUSH Hair Group Ltd
23 George Street
Our policy here at RUSH is to rectify any issues with services within two weeks of the original appointment. However where we are unable to do this we will advise accordingly. All Retail & Electrical items are non-refundable.